FAQs

Here is a summary of the most frequently asked questions, if you have a question that has not been answered please visit the “Contect Us” page and email your question to the appropriate team.

FAQs


In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team 9759820700, 7830550080 and we will do the needful.

No we are a completely internet based company and don’t have any ofline stores.

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with UP11Groceries. Do write to us info@up11.in in case of positive or negative feedback.

Yes, We do.

There is no minimum order for delivery but we charge a nominal delivery charge as below.

Orders above Rs.500 are free.

In case of a delay, our customer support team will keep you updated about your delivery.

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

We are here to answer all the queries you may have regarding our services and products. You can reach out to us by simply“Cnotect Us” and we will get back to you as soon as..